Property & Casualty Insurance Representative

Job Summary

Delivering high-quality support to customers, the remote Customer Service Representative will provide assistance through various communication channels, ensure thorough documentation, and adapt to evolving priorities in a fast-paced environment.

Key Responsibilities

• Provide excellent customer service through phone, email, chat, or other contact methods, while communicating clearly and professionally
• Thoroughly and accurately document all customer accounts immediately after any action
• Self-manage tasks and adapt quickly to shifting customer needs and channel demands

Required Qualifications

• High school diploma or equivalent required
• 2+ years' experience in customer service, preferably in a call center or service-focused environment
• Ability to obtain and maintain a Property & Casualty (P&C) insurance license
• Proficiency with common customer service software and systems, such as CRM tools
• Strong time management and multitasking abilities to handle multiple customer interactions and tasks efficiently