Property & Casualty Licensed Customer Service Representative

Job Summary

Providing quality customer service via phone, email, and chat in a full-time capacity, the Property & Casualty Licensed Customer Service Representative will resolve issues, assist customers with their inquiries, and ensure a positive experience while working in a contact center environment.

Key responsibilities

• Ensure a quality customer experience by assessing needs and fulfilling requests effectively
• Handle a high volume of calls, providing assistance with claims, information requests, and documentation
• Record and file information accurately in the appropriate system applications after each customer interaction

Required qualifications

• High school diploma
• Ability to meet attendance requirements, including nights, weekends, and holidays
• Familiarity with software applications such as Excel and Word
• Basic critical thinking and problem-solving skills
• Proficiency in Spanish preferred but not required