Property & Casualty Licensed Retention Advocate

Job Summary

A company is looking for a Pet Insurance Customer Service - Retention Advocate (Remote).

Key Responsibilities

• Manage complex customer retention interactions and handle escalated cases
• Serve as a subject matter expert in retention strategies and value-based selling
• Collaborate with internal stakeholders to influence retention initiatives and support training efforts

Required Qualifications

• Minimum of five years in a call center environment, with three years in retention or sales support
• Proven track record of exceeding retention goals in a high-volume setting
• Expert-level communication and negotiation skills
• Advanced understanding of customer lifecycle and competitive positioning
• Must hold or be willing to obtain a General Lines Property & Casualty (P&C) license