Property & Casualty Licensed Retention Advocate

Job Summary

A company is looking for a Pet Insurance Customer Service - Retention Advocate (Remote).

Key Responsibilities

• Manage complex customer retention interactions and handle escalated cases
• Serve as a subject matter expert in retention strategies and advanced negotiation
• Collaborate with internal stakeholders to influence retention initiatives and improve save rates

Required Qualifications

• A minimum of five (5) years in a call center environment with at least three (3) years in a retention or sales support role
• Proven track record of exceeding retention goals in a high-volume environment
• Expert-level negotiation skills and ability to handle complex objections
• Advanced understanding of customer lifecycle and competitive positioning in subscription-based products
• Must hold or be willing to obtain a General Lines Property & Casualty (P&C) license across multiple states