Property ResApp Support Manager

Job Summary

Focusing on core defects resolution and documentation, the full-time FLEX Manager, Property ResApp Product Support will manage defect awareness, testing, and cross-functional release coordination while partnering with Global Technology to maintain ResApp stability and support property operations.

Key responsibilities

• Support execution and readiness of reservation system product releases and manage defect awareness and testing
• Advocate for Property/GXP users to prioritize enhancements and defect resolutions with Global Technology partners
• Maintain and update training and support materials to drive adoption and ensure effective training development

Required qualifications

• 4-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major
• 4+ years of relevant experience in reservation sales or revenue management within the lodging/hospitality industry
• Experience with MARSHA, HPP, MarRFP, and preferably EMPOWER Reservations
• 2+ years of experience in reservations-related disciplines, working directly with Full Service/Lifestyle/Luxury brands