Proposal Team Lead

Job Summary

Leading the Client Solutions team, the full-time salaried Proposal Team Lead will manage quoting processes, ensure exceptional client service, and drive team performance in a fully remote environment.

Key responsibilities

• Develop and maintain quoting processes, standards, and guidelines to enhance service delivery
• Manage the quoting queue to meet service level objectives while overseeing team scheduling and utilization
• Conduct employee reviews and foster a culture of continuous improvement through coaching and feedback

Required qualifications

• 5+ years of relevant technical experience in IT hardware and software sales
• 5+ years of management or leadership experience in a client-focused environment
• Knowledge of ITIL standards and experience managing Microsoft licensing
• Familiarity with ConnectWise Manage and ConnectWise Sell
• Strong business analysis skills with a good understanding of financial concepts