Protocol Support Manager

Job Summary

Protocol Support Manager, responsible for ensuring high-quality and trustworthy outcomes across automated and user-facing systems in a full-time capacity.

Key Responsibilities

• Evaluate and validate protocol-related proposals, applying structured reasoning to ambiguous scenarios
• Resolve questions and issues across a broad spectrum of topics using knowledge and resourcefulness
• Review AI-generated responses for quality assurance and contribute feedback for system improvements

Required Qualifications, Training, and Education

• Experience in protocol management or a related field
• Ability to work cross-functionally with product, engineering, and marketing teams
• Strong adaptability and collaborative approach to work
• Proficiency in evaluating and validating technical proposals
• Familiarity with AI systems and quality assurance processes