Provider Benefits Supervisor

Job Summary

To support provider service operations, the full-time salaried Provider Benefits Supervisor will manage day-to-day team performance, oversee service delivery, and ensure accurate documentation of customer interactions in a 100% remote environment.

Key responsibilities

• Conduct regular performance evaluations and provide ongoing feedback and coaching to team members
• Act as a liaison between departments, vendors, and clients to support collaboration and operational goals
• Monitor call volume and team support needs to meet service level expectations and assist with issue resolution

Required qualifications

• Proven leadership experience in a service environment, preferably a contact center
• Healthcare Benefits/Insurance industry experience is a strong plus
• Strong technology skills, particularly with Microsoft products
• Experience in staff development, coaching, and performance management
• Ability to implement solutions independently in a fast-paced environment