Provider Benefits Support Specialist

Job Summary

Providing essential support to Conduent staff, the full-time hourly Provider Benefits Support Specialist will assist with inquiries related to plan language, benefits, and claims while accurately logging interactions and delivering real-time coaching to ensure provider satisfaction in a 100% remote environment.

Key responsibilities

• Assist team members with incoming inquiries and handle escalated provider calls to resolution
• Log all interactions in the appropriate database and provide real-time coaching and support to ensure provider satisfaction
• Review processes and procedures, making recommendations for improvements and efficiencies

Required qualifications

• High School Diploma or GED
• 2+ years of service experience, including 1+ year in a leadership role or demonstrable leadership qualities
• Previous experience in medical insurance preferred
• Intermediate knowledge of Microsoft Outlook, Word, and Excel
• Ability to apply good business understanding and technical decisions with a focus on outcomes