Provider Billing Support Specialist
Job Summary
To support a mission-driven team, the full-time Provider Billing Support Specialist will troubleshoot and resolve issues for clients and therapists, educate users on the platform, and advocate for customer needs in a fully remote environment.
Key responsibilities:
- Troubleshoot and resolve issues raised by clients and therapists via phone and live chat
- Identify root causes of problems and collaborate with product teams to enhance the platform
- Assist and educate customers about the Grow Therapy platform, ensuring excellent customer service
Required qualifications:
- One year of experience with insurance across multiple commercial and government payers
- Strong knowledge of medical terminology, including ICD-10 and CPT codes, preferably in mental health
- Experience using Claim MD or Availity for benefits verification and reading EOBs
- Ability to work independently in a remote setting and adapt to changing priorities
- Curiosity about health tech and a commitment to prioritizing customer experience
Complete Job Description
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