Provider Customer Service Representative

Job Summary

A company is looking for a Provider Customer Service Representative for a national remote position.

Key Responsibilities:

• Serve as an advocate for providers, triage contacts, and resolve issues
• Research and resolve complex prior authorization issues to avoid escalations
• Collaborate with internal partners to ensure timely issue resolution and communication to providers

Required Qualifications:

• High School Diploma / GED or equivalent experience
• 1+ years of customer service experience
• Experience using computer applications and ability to type at least 35-40 WPM
• Availability to work full-time shifts between 9:30 AM - 6:00 PM CST, including occasional overtime, weekends, and holidays