Provider Customer Service Representative

Job Summary

A company is looking for a Provider Customer Service Call and Chat Representative.

Key Responsibilities

• Serve as the advocate for providers by resolving issues efficiently through calls and chats
• Collaborate with internal partners to ensure timely communication and resolution of provider issues
• Promote self-service digital tools to enhance provider satisfaction and streamline issue resolution

Required Qualifications

• High School Diploma / GED or equivalent work experience
• Must be 18 years of age or older
• 1+ years of customer service experience
• Experience with computer systems and ability to navigate complex software
• Availability to work full-time (40 hours/week) during specified business hours