Provider Customer Service Representative

Job Summary

A company is looking for a Provider Customer Service Call and Chat Representative.

Key Responsibilities

• Serve as the primary advocate for healthcare providers, resolving issues efficiently
• Handle provider inquiries through multiple channels, including calls and chats
• Research and resolve complex prior authorization and claim issues while collaborating with internal partners

Required Qualifications

• High School Diploma / GED or equivalent work experience
• Must be 18 years of age or older
• 1+ years of customer service experience
• Experience with computer and Windows PC applications
• Availability to work full-time (40 hours/week) Monday - Friday during specified hours