Provider Customer Service Representative

Job Summary

As a full-time Provider Customer Service Representative working remotely, the candidate will serve as the primary point of contact for healthcare providers, efficiently resolving issues through calls and chats while navigating multiple systems to enhance provider satisfaction.

Key responsibilities:

• Advocate for providers by demonstrating accountability and ownership in issue resolution
• Provide support through multi-channel communication, including calls, chats, and emails
• Research and resolve complex prior authorization and claim issues to prevent repeat calls and escalations

Required qualifications:

• High School Diploma / GED or equivalent work experience
• At least 1 year of customer service experience in analyzing and solving customer concerns
• Proficiency in using computers and navigating complex systems
• Typing speed of 35-40 WPM with 90% accuracy
• Ability to work full-time (40 hours/week) during specified business hours, including potential overtime and holidays