Provider Customer Service Representative

Job Summary

Working remotely, the full-time Provider Customer Service Call and Chat Representative will serve as the primary point of contact for healthcare providers, efficiently resolving issues through calls and chats while navigating multiple systems and promoting self-service digital tools.

Key responsibilities:

• Advocate for providers by demonstrating accountability and ownership in issue resolution
• Service providers through various channels, including calls and chats, while triaging contacts from healthcare professionals
• Collaborate with internal partners to ensure timely resolution and communication of issues to providers

Required qualifications:

• High School Diploma / GED or equivalent work experience
• Must be 18 years of age or older
• 1+ years of customer service experience with analyzing and solving customer concerns
• Experience with computers and Windows PCs, including the ability to navigate and learn new systems
• Ability to work a full-time schedule, including flexibility for occasional overtime, weekends, and holidays