Provider Experience Advocate

Job Summary

A company is looking for a Provider Experience Advocate to support and empower its network of therapists.

Key Responsibilities

• Handle approximately 500-600 tickets per week, addressing inquiries from therapists efficiently
• Resolve escalated or complex issues requiring additional attention or cross-team coordination
• Identify trends and collaborate with internal teams to recommend process improvements

Required Qualifications

• 1-2 years of experience in a contact center or similar customer-facing role
• Proven ability to manage a high-volume workload efficiently
• Skilled in handling escalated or complex inquiries with sound judgment
• Adaptable and proactive, with the ability to support new initiatives
• Ability to work independently in a remote team environment