Provider Experience Advocate

Job Summary

Supporting and empowering therapists remotely, the Provider Experience Advocate will manage approximately 500-600 tickets per week, resolve complex issues, and identify trends for process improvement while maintaining high standards of communication and resolution.

Key responsibilities

• Efficiently handle inquiries from therapists, addressing approximately 500-600 tickets weekly
• Resolve escalated or complex issues requiring cross-team coordination
• Collaborate with internal teams to recommend process improvements based on identified trends

Required qualifications

• 1-2 years of experience in a contact center or similar customer-facing role
• Fluency in Spanish, both written and verbal
• Proven ability to manage a high-volume workload with accuracy and efficiency
• Experience handling escalated inquiries with sound judgment and problem-solving skills
• Adaptable and proactive, capable of supporting new initiatives and strategic projects