Provider Experience Advocate

Job Summary

Working remotely on a contract basis, the Provider Experience Advocate will manage approximately 500-600 tickets weekly, providing timely assistance to therapists and ensuring they have the necessary resources and support for success.

Key responsibilities

• Efficiently handle therapist inquiries, including escalated or complex issues requiring cross-team coordination
• Identify trends in inquiries and collaborate with internal teams to recommend process improvements
• Maintain comprehensive knowledge of platform tools and policies to effectively guide therapists

Required qualifications

• 1-2 years of experience in a contact center or similar customer-facing role
• Proven ability to manage a high-volume workload with attention to detail and efficiency
• Skilled in handling escalated inquiries with sound judgment and problem-solving ability
• Adaptable and proactive, with the capability to support new initiatives and strategic projects
• Ability to work independently in a remote team environment