Provider Experience Associate

Job Summary

A company is looking for a Provider Experience Associate to enhance the experience of their provider network.

Key Responsibilities

• Respond to provider queries promptly via ZenDesk to ensure quality care delivery
• Analyze product errors and update internal databases regarding provider and member accounts
• Collaborate with cross-functional teams to identify and implement process improvements

Required Qualifications

• 1-2 years of experience in a support role within technology or healthcare
• Familiarity with help desk software and remote support tools
• Understanding of database systems
• Ability to manage competing priorities and handle escalations effectively
• Proactive and comfortable working across multiple technical systems