Provider Experience Associate

Job Summary

A company is looking for a Provider Experience Associate to enhance the experience of their providers.

Key Responsibilities

• Respond to provider queries via ZenDesk, ensuring they are set up for success
• Analyze and report on product errors while updating internal databases with relevant information
• Collaborate with cross-functional teams to identify and implement process improvements

Required Qualifications

• 2+ years in a customer-facing or support role with primary communication via written channels
• Proven ability to translate complex information into clear, user-friendly explanations
• Experience in an SLA- and metrics-driven environment, managing queues with defined response targets
• Analytical mindset with experience identifying recurring issues and proposing improvements
• Comfort with using ticketing/CRM or operations tools and learning new systems independently