Provider Experience Specialist

Job Summary

To enhance provider readiness and satisfaction, the full-time Provider Experience Specialist will serve as the primary contact for onboarding providers, coordinating logistics and ensuring a seamless transition into their roles while working remotely.

Key responsibilities

• Serve as the primary point of contact for providers during onboarding and their early weeks, ensuring a positive experience
• Coordinate onboarding logistics, including scheduling sessions and confirming system access and clinical readiness
• Conduct weekly check-ins to support provider engagement and address any concerns proactively

Required qualifications

• 2-4 years of experience in provider relations, onboarding, customer success, or a related field (healthcare preferred)
• Strong communication and interpersonal skills to build trust and rapport quickly
• Highly organized and proactive, capable of managing multiple provider relationships simultaneously
• Experience in facilitating live sessions and leading group discussions
• Ability to handle complex issues and drive resolution independently