Provider Operations Representative Contracting Ops

Job Summary

A company is hiring a Provider Services Representative, Contracting Ops for their Provider Operations team.

Key Responsibilities:

• Handle inbound and outbound provider calls and email communications
• Manage queue work and assigned caseload through efficient dashboard management
• Identify, investigate, and resolve issues within determined SLAs

Required Qualifications:

• 1+ years of customer support/service experience
• Advanced computer literacy skills with experience using CRM and knowledge management tools to resolve client issues