Provider Relations Coordinator

Job Summary

To support a dynamic Pre-Audit Team, the remote Provider Relations Coordinator will manage inbound provider calls, resolve inquiries, and assist with portal navigation while ensuring compliance with HIPAA regulations.

Key responsibilities

• Handle inbound provider calls and log details to resolve issues efficiently
• Monitor and respond to internal and external emails, voicemails, and chat inquiries within established service levels
• Escalate unresolved issues to management and communicate workflow or system issues to leadership

Required qualifications

• High school diploma or equivalent
• Prior customer service or high-volume call center experience required
• Proficiency in Microsoft Office, particularly Excel and Outlook
• Exceptional organizational and multitasking abilities
• Healthcare experience is a plus but not mandatory