Provider Relations Coordinator

Job Summary

Working remotely, the part-time Provider Relations Coordinator will manage inbound provider calls, assist with portal navigation, and ensure effective resolution of inquiries while maintaining high standards of quality and productivity.

Key responsibilities

• Handle inbound provider calls, log details, and resolve issues efficiently
• Monitor and respond to internal and external emails and voicemails within established service levels
• Communicate workflow or system issues to leadership and escalate unresolved matters as needed

Required qualifications

• High school diploma or equivalent
• Prior customer service or high-volume call center experience required
• Proficiency in Microsoft Office, particularly Excel and Outlook
• Comfortable working in a fast-paced environment with various software programs
• Healthcare experience is a plus but not mandatory