Provider Relations Coordinator

Job Summary

As a remote Provider Relations Coordinator, the individual will handle inbound provider calls, manage email communications, and assist providers with inquiries, ensuring a smooth experience while maintaining high-quality standards.

Key responsibilities

• Handle inbound provider calls, logging details and resolving issues efficiently
• Monitor and respond to internal and external emails and voicemails within established service levels
• Make outbound calls to assist providers with portal navigation and verify contact details

Required qualifications

• High school diploma or equivalent
• Prior customer service or high-volume call center experience required
• Proficiency in Microsoft Office, particularly Excel and Outlook
• Comfortable working in a fast-paced environment with various software programs
• Healthcare experience is a plus but not mandatory