Provider Relations Coordinator

Job Summary

Working remotely, the full-time Provider Relations Coordinator will serve as a trusted liaison for providers, managing inbound inquiries, assisting with portal navigation, and ensuring effective communication to enhance provider experiences.

Key responsibilities

• Handle inbound provider calls, log details, and resolve issues with professionalism
• Monitor and respond to internal and external emails and voicemails within established service levels
• Make outbound calls to assist providers and escalate unresolved issues to management as needed

Required qualifications

• High school diploma or equivalent
• Prior customer service or high-volume call center experience required
• Healthcare experience is a plus but not mandatory
• Proficiency in Microsoft Office (Excel and Outlook)
• Ability to work in a fast-paced environment with various software programs