Provider Relations Coordinator

Job Summary

As a remote Provider Relations Coordinator, the role focuses on handling provider inquiries, resolving issues, and ensuring effective communication while working in a fast-paced environment.

Key responsibilities

• Handle inbound provider calls, log details, and resolve issues efficiently
• Monitor and respond to internal and external emails and voicemails within established service levels
• Make outbound calls to assist providers with portal navigation and confirm receipt of requests

Required qualifications

• High school diploma or equivalent
• Prior customer service or high-volume call center experience required
• Healthcare experience is a plus but not mandatory
• Proficiency in Microsoft Office (Excel and Outlook)
• Ability to work comfortably in a high-volume, fast-paced environment