Provider Relations Coordinator

Job Summary

Working remotely, the full-time Provider Relations Coordinator will manage inbound provider calls, log details, and resolve issues while serving as a trusted liaison to enhance provider experiences.

Key responsibilities

• Handle inbound provider calls and efficiently resolve inquiries while logging details
• Monitor and respond to internal and external emails and voicemails within established service levels
• Assist providers with portal navigation and escalate unresolved issues to management as needed

Required qualifications

• High school diploma or equivalent
• Prior customer service or high-volume call center experience required
• Healthcare experience is a plus but not mandatory
• Proficiency in Microsoft Office (Excel and Outlook)
• Ability to work in a high-volume, fast-paced environment