Provider Relations Coordinator

Job Summary

Working remotely, the part-time Provider Relations Coordinator will manage inbound and outbound provider communications, assist with issue resolution, and ensure a positive provider experience in a fast-paced environment.

Key responsibilities

• Handle inbound provider calls, log details, and resolve issues efficiently
• Make outbound calls to assist providers with portal navigation and confirm receipt of request letters
• Monitor and respond to internal and external emails while maintaining quality and productivity standards

Required qualifications

• High school diploma or equivalent
• Prior customer service or high-volume call center experience required
• Proficiency in Microsoft Office (Excel and Outlook)
• Exceptional organizational and multitasking abilities
• Healthcare experience is a plus but not mandatory