Provider Relations Customer Service Specialist I

Job Summary

A company is looking for a Customer Service Representative I.

Key Responsibilities:

• Respond to inbound calls and inquiries regarding provider enrollment, compliance reviews, and site visit scheduling
• Create accurate call logs, review and update supporting documents, and distribute electronic fax documents
• Schedule appointments and assist with other tasks as needed

Required Qualifications:

• High School degree or GED
• 2 years of customer service experience
• Bachelor's degree and 2 years paid experience or 36 months and a minimum of two years paid experience working with critical care providers, public health providers, or providers that care for special populations
• One year of experience in provider monitoring, Medicaid or third-party payer provider billing, or provider training
• One year of experience in a home health program, community health program, hospital, private practice, publicly funded institution, long-term care program, mental health program, community-based social service program, or any other program addressing the needs of special populations