Provider Services Representative

Job Summary

To support customer engagement, the full-time Provider Services Representative will manage inquiries through various channels while effectively presenting products and services, maintaining positive relationships, and ensuring customer satisfaction.

Key responsibilities

• Manage telephone, electronic, and face-to-face interactions with professionalism and efficiency
• Present and discuss products and services accurately to both internal and external customers
• Focus on customer retention through first call resolution and enhancement of the member experience

Required qualifications

• High School Diploma or GED; college degree or professional certification is a plus
• 1 year of customer service experience; recent telecommuting experience is a plus
• Basic proficiency in computer programs such as Microsoft Office and internet browsers
• Ability to work flexible hours, including varied shifts between 8:00 a.m. and 8:00 p.m
• Bi-lingual (Spanish) is a plus