Provider Services Unit Lead

Job Summary

A company is looking for a Provider Services Unit Lead - Remote.

Key Responsibilities

• Provide operational leadership to ensure effective service delivery and resolution of complex issues
• Assist callers with coverage-related questions, policy interpretation, and claims processing accuracy
• Mentor team members, sharing knowledge to enhance individual and team performance

Required Qualifications

• 3+ years of customer contact operations experience in healthcare or Medicaid-related fields
• Proficiency with Microsoft Office suite and software tools like CxOne, Verint, and Avaya
• Understanding of HIPAA requirements and a commitment to maintaining confidentiality
• Ability to navigate multiple screens efficiently while typing and talking simultaneously
• Strong analytical skills with the ability to manage multiple priorities