Provider Success Associate

Job Summary

Focusing on relationship maintenance and practice growth, the full-time remote Provider Success Associate will engage with providers to ensure their satisfaction and success on the platform, proactively addressing their needs and promoting feature adoption.

Key responsibilities

• Conduct proactive outreach to providers, maintaining consistent contact and logging interactions in HubSpot
• Run monthly availability reviews to identify trends in provider engagement and support their growth
• Lead feature-enablement sessions and educate providers on available resources to enhance their practice

Required qualifications

• Experience with CRM tools, particularly HubSpot, and collaboration platforms like Slack and Notion
• Proactive and detail-oriented approach to managing provider relationships
• Interest in healthcare or mental health, with a focus on customer success
• Strong communication skills for building trust with providers during check-ins
• Curiosity and coachability, with a willingness to learn and adapt in a dynamic environment