Provider Success Associate

Job Summary

A company is looking for a Provider Success Associate.

Key Responsibilities:

• Support international providers in onboarding and using systems and processes
• Manage incoming global provider support questions and requests
• Analyze and troubleshoot process and technical issues submitted by providers

Required Qualifications:

• At least 2 years of experience in a customer service or queue-based support role
• Experience working with Zendesk or a similar customer service platform is a plus
• Strong working knowledge of provider support needs
• Strong analytical skills
• Experience developing creative solutions to complex problems