Provider Success Liaison

Job Summary

Motivated and customer-focused, the full-time remote Provider Success Liaison II will manage provider engagement initiatives, analyze performance data, and support product adoption to enhance client outcomes in the healthcare sector.

Key responsibilities

• Partner with internal teams to drive provider engagement aligned with client goals and KPIs
• Analyze reports to identify trends and opportunities for improving provider engagement
• Gather and document provider feedback to inform product and process enhancements

Required qualifications

• Associate's degree or equivalent experience
• 3+ years of experience in customer service, healthcare, or healthcare technology
• Foundational understanding of healthcare or provider workflows
• Prior experience in account management or client support
• Familiarity with Electronic Data Interchange (EDI) transactions and health insurance operations