Provider Success Manager

Job Summary

A healthcare company is looking for a Provider Success Manager.

Key Responsibilities:

• Lead and coach a team of Customer Success professionals responsible for building relationships with therapists
• Analyze data to optimize team effectiveness and support professional development
• Elevate the voice of the customer internally by identifying patterns in feedback and handling therapist escalations

Required Qualifications:

• 3+ years of experience managing Customer Success teams
• Experience analyzing data in Salesforce and coaching teams on SFDC usage
• Ability to communicate insights clearly and collaborate cross-functionally
• Preferred: Experience in the healthcare industry and familiarity with Customer Success tools
• Preferred: Experience leading teams in high-growth startups