Provider Support Advocate

Job Summary

To support provider engagement, the remote Provider Incentives Advocate will manage compensation inquiries, resolve payment discrepancies, and ensure adherence to internal guidelines while handling a high volume of support tickets.

Key responsibilities

• Handle provider compensation inquiries through ticket-based workflows, completing upwards of 600 tickets per week
• Research and resolve issues related to missed session payments, rate questions, and bonus eligibility
• Communicate bonus approval or denial decisions clearly and maintain up-to-date knowledge of incentive guidelines

Required qualifications

• 1+ years of experience in therapist or provider support, customer success, operations, or a similar role
• Strong written communication skills with the ability to explain policies clearly and empathetically
• Demonstrated analytical skills to investigate discrepancies and apply policy consistently
• High attention to detail with strong organizational and prioritization abilities
• Experience with support ticketing systems (e.g., Zendesk, Salesforce) preferred