Provider Support Agent

Job Summary

A company is looking for a Provider Support Agent who will communicate with business partners and assist with inquiries and issues.

Key Responsibilities

• Prepare for interactions by understanding business partners' integrations and configurations
• Respond to inquiries via phone, email, and chat while following standard operating procedures
• Analyze information to provide solutions and escalate issues as necessary

Required Qualifications

• Related practice experience and/or customer service experience
• Weekend availability required
• Proficient in Microsoft Office
• Ability to work independently and manage time effectively
• Experience in a B2B environment is preferred