Provider Support Agent
Job Summary
Working remotely in a full-time capacity, the Provider Support Agent will communicate with business partners via phone, email, and chat, addressing inquiries and ensuring compliance with procedures while providing exceptional support on lending products.
Key responsibilities
- Contact business partners to respond to inquiries and troubleshoot issues following standard operating procedures
- Analyze information to determine the best solutions for provider concerns and escalate issues as necessary
- Maintain up-to-date knowledge of Provider Support policies and report weekly on performance and improvements to the Team Lead
Required qualifications
- Related practice or customer service experience
- Proficiency in Microsoft Office
- Bilingual fluency in English and Spanish is preferred
- Weekend availability is mandatory
- Strong interpersonal and problem-solving skills
Complete Job Description
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