Provider Support Lead

Job Summary

A company is looking for a Provider Support Lead to oversee call center operations and support team performance.

Key Responsibilities

• Assist staff with complex responsibilities and ensure compliance with service standards
• Manage the Quality Assurance program and provide feedback to team members
• Conduct performance evaluations and weekly meetings to review metrics and development

Required Qualifications

• Related practice experience and/or customer service experience
• Weekend availability required
• Proficient in Microsoft Office
• Beginner/Intermediate proficiency in Microsoft Excel
• Shift differential for evening, night, and weekend hours