Provider Support Lead

Job Summary

A company is looking for a Provider Support Lead to oversee call center operations and team performance.

Key Responsibilities

• Assist staff in executing complex responsibilities and manage customer support communications
• Provide leadership and guidance to team members while managing the Quality Assurance program
• Evaluate team performance metrics and conduct weekly meetings to discuss development and goals

Required Qualifications

• Related practice experience and/or customer service experience
• Proficient in Microsoft Office and beginner/intermediate proficiency in Microsoft Excel
• Weekend availability required
• Experience in managing performance metrics and team evaluations
• Ability to multitask and excel in a fast-paced environment