Provider Support Specialist

Job Summary

A company is looking for a Provider Support Line Specialist to handle calls from providers and assist with various inquiries related to network enrollment and support.

Key Responsibilities

• Provide coverage of the Provider Network Helpdesk phone and assist providers with credentialing, EHR navigation, and troubleshooting
• Respond to provider inquiries regarding claims, authorization requests, and maintain departmental resources
• Document work and report trends in provider communications to the Supervisor

Required Qualifications

• High School diploma or equivalent with three years of office experience, or a Bachelor's degree in Business or a closely related field
• Healthcare experience preferred
• Proficient in Microsoft Office suite
• Knowledge of computerized record-keeping techniques and experience with records maintenance
• Ability to work independently and maintain effective working relationships