Provisioning Associate

Job Summary

Working fully remote, the Provisioning Associate will manage the processing of new hire IDs and offboarding for client systems, track agent-client credentials, and ensure accurate roster management while generating various reports.

Key responsibilities

• Process new hire IDs and offboarding for client systems, ensuring accurate credential management
• Manage attrition tracking within Workday and QuickBase while generating daily, weekly, and monthly reports
• Collaborate with Operations, IT, and other departments to resolve issues and maintain data integrity

Required qualifications

• Intermediate to advanced understanding of Microsoft Office, particularly Excel
• Experience with Workday and QuickBase is preferred but not required
• Background in contact center operations or BPO is a plus
• Strong organizational skills and a sense of urgency
• Ability to multitask and manage multiple priorities effectively