PSC Supervisor

Job Summary

Supervising a high-performing team remotely, the full-time PSC Supervisor will manage customer service representatives, ensuring adherence to service level agreements while supporting team development and performance management.

Key responsibilities

• Oversee daily operations and performance of customer service representatives
• Support sales team in qualifying customers and assist with HR-related issues
• Lead onboarding and training processes for new associates

Required qualifications

• Bachelor's Degree in Business Administration or equivalent experience
• 3 years of experience in a team leadership or coaching role
• 2 years of experience in a call center or high-volume retail environment