PST Skilled Trades CSR
Job Summary
Seeking a part-time PST Skilled Trades CSR, the remote position will manage incoming calls for home service companies, utilizing ServiceTitan to ensure customer satisfaction and support contractors in HVAC, plumbing, roofing, and electrical services.
Key responsibilities:
- Handle incoming calls and customer interactions with a focus on providing exceptional service
- Utilize ServiceTitan to efficiently manage call flow and support business operations
- Collaborate with a team to solve customer issues proactively and maintain high service standards
Required qualifications:
- Minimum of 1 year of experience as a CSR in the trades industry
- Proficiency in ServiceTitan software
- Desire for a full-time, 40-hour work week
- Strong problem-solving skills with a proactive approach
- Commitment to teamwork and transparency in service delivery
Complete Job Description
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