Public Safety QA Architect

Job Summary

A company is looking for a Public Safety QA Architect.

Key Responsibilities

• Design automated QA frameworks for evaluating call handling and operational workflows in emergency communications centers
• Serve as a trusted advisor to public safety leaders, guiding the transition to AI-assisted quality monitoring
• Monitor QA results and operational trends to identify opportunities for improvement in performance and responder safety

Required Qualifications

• Direct experience in emergency communications centers and quality assurance programs
• Familiarity with 911 call handling workflows, radio communications, and CAD systems
• Experience in evaluating calls and coaching telecommunicators or managing QA programs
• Strong understanding of how operational policies translate into decision-making
• Experience in consulting, solutions architecture, or operational systems design may be considered