Public Safety QA Architect

Job Summary

A company is looking for a Public Safety QA Architect.

Key Responsibilities

• Design automated QA frameworks for evaluating call handling and operational workflows in emergency communications centers
• Serve as an advisor to public safety leaders on implementing AI-assisted quality monitoring and performance analytics
• Guide the rollout of AI-powered QA systems and provide training to ensure effective adoption

Required Qualifications

• Direct experience in emergency communications centers or quality assurance programs
• Familiarity with 911 call handling workflows, radio communications, and CAD systems
• Experience in evaluating calls or running QA programs
• Background in consulting, solutions architecture, or operational systems design may be considered
• Strong systems thinking and structured problem-solving abilities