Public Sector Client Success Manager

Job Summary

Serving as the primary strategic partner for a portfolio of public-sector clients, the full-time Public Sector Client Success Manager will drive adoption, engagement, and measurable outcomes while navigating the complexities of government organizations in a remote capacity.

Key responsibilities

• Manage a portfolio of public-sector customers, ensuring their success and satisfaction
• Lead business reviews focused on customer engagement, outcomes, and long-term value
• Build and maintain strong relationships with executive stakeholders and cross-functional teams

Required qualifications

• 5+ years of experience in Customer Success, Account Management, Consulting, or a related customer-facing role
• Proven ability to manage multiple priorities while achieving customer outcomes
• Experience working with executive-level customer stakeholders
• Strong relationship-building and presentation skills
• Proactive use of AI tools to enhance efficiency and output