Public Sector Customer Success Manager
Job Summary
Seeking a full-time remote Public Sector Customer Success Manager, the role focuses on owning the post-sale customer journey for federal clients, ensuring successful adoption of automation solutions and delivering measurable mission value.
Key responsibilities
- Own the post-sale adoption strategy for assigned federal accounts, including the customer's adoption roadmap and success milestones
- Drive measurable value realization by helping customers define mission outcomes and track progress
- Lead regular customer governance, including status updates and business reviews, while maintaining alignment with customer executives
Required qualifications
- 3+ years of experience working with federal, public sector, defense, or intelligence clients
- Proven track record in customer-facing consultative roles, particularly in managing post-sale customer relationships
- Strong program orchestration skills, including experience with managing milestones and cross-functional workstreams
- Ability to build trusted relationships with technical stakeholders and executive sponsors
- Experience navigating complex federal environments and adapting to evolving customer success models
Complete Job Description
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