Public Sector HR Operations Expert

Job Summary

A company is looking for a Public Sector HR Case Management & Employee Relations Subject Matter Expert (SME).

Key Responsibilities

• Serve as the embedded public-sector HR Service Delivery and HR Operations SME throughout product discovery, design, and build phases
• Partner with Product, Design, and Engineering to ensure the tool reflects real-world public-sector workflows
• Act as the product's primary Sales Engineer, supporting demos and early customer implementations

Required Qualifications

• 7-15+ years in public-sector HR Service Delivery, HR Operations, or Employee Relations
• Experience managing high-volume HR cases and complex employee relations matters
• Familiarity with systems used by public agencies for HR case management
• Direct responsibility for HR case intake, routing, and resolution
• Experience with employee relations investigations and documentation